Africa's digital banking boom

Five years ago, banking clients in Nairobi had to spend an hour queuing to pay their utility bills. Fast forward to the present day, and these clients can now pay their bills at the touch of a button from the comfort of their home.

The digital economy is creating a watershed moment for the banking industry, and – in many ways – clients in Africa are at the forefront of these changes with their widespread adoption of mobile phones.

High expectations

Across the globe, increasing numbers of people are now accessing financial services from their mobile devices, their expectations set to ‘high’ by digitally native technology players, like Alibaba and Apple.

Read more: Africa’s digital banking boom – BeyondBorders